Matthew F. Stevens

Operational Regulation System ORS Pilot Program
ORS Pilot — Matthew F. Stevens
The ORS Pilot Program

Your team is regulated.
Or it’s costing you.

The Operational Regulation System is an audio-based micro conditioning system that targets one operational metric at a time — without pulling your team off the floor, adding training sessions, or asking your leadership to run another program. It works through audio conditioning delivered progressively, at scale. The ORS Pilot Program is a 60-day engagement where we identify your highest-cost operational metric, establish a baseline, deploy, and measure. If the numbers move, we build a case for full deployment. If they don’t, we part ways honestly.

$130K annual savings from 10 seconds per call across 200 agents
60 days from deployment to measurable operational change
Zero disruption to floor operations — no workshops, no downtime

What ORS is

The Operational Regulation System — a system, not a program.

ORS conditions the nervous system through audio — delivered progressively, at scale, without requiring ongoing facilitation. Level 1 builds a personal regulation baseline. Subsequent levels rotate every 90 days, each targeting one operational metric: handle time, escalation rate, absenteeism, or performance variance.

It doesn’t ask your team to learn anything new. It changes what their bodies do under pressure.

Audio-based delivery
Conditioning happens through structured audio — no live sessions, no scheduling conflicts, no resistance from floor leadership.
One metric at a time
Each level of ORS targets a single operational outcome. Focus beats diffusion — that’s why the results are measurable.
Built for scale
Designed for 50–500+ agent environments. No ongoing on-site presence required. No wellness infrastructure to build.
Progressive levels
Level 1 establishes the baseline. Each 90-day cycle builds on the last — compounding returns on the same investment.

How the ORS Pilot Program works

60 days. One team. Real numbers.

1
Discovery call
We identify your highest-cost operational metric and confirm the ORS Pilot Program is the right fit for your environment. No pitch — this is a diagnostic.
2
Baseline measurement
We establish your pre-pilot benchmarks on the target metric before anything is deployed. You’ll know exactly what we’re measuring against.
3
ORS Pilot Program deployment
Audio conditioning rolls out to your team. No downtime. No training sessions. Nothing changes on the floor except what’s playing in their ears.
4
60-day results review
We review your target metric against baseline. If the numbers move, we build a proposal for full ORS deployment. If they don’t, we part ways honestly.

“If you are not able to manage your distressing emotions, then no matter how smart you are, you are not going to get very far.”

Daniel Goleman — Psychologist, Author of Emotional Intelligence

The research is clear — emotional regulation is the foundation of operational performance. Read more on how dysregulation is costing your organization in Matthew’s article: Why Your Call Center’s Turnover Problem Is Actually a Nervous System Problem.

Apply for the ORS Pilot Program

The ORS Pilot Program is custom-scoped and limited in availability. Fill out the form below and Matthew will review your application personally. Expect a response within 2 business days.

No commitment required. The ORS Pilot Program is scoped individually — investment is discussed on the discovery call.

ORS Pilot Program application received.

Matthew reviews every application personally. You’ll hear back within 2 business days. In the meantime, explore the research behind ORS at MatthewFStevens.com.

ORS is a product of Matthew F. Stevens LLC. The ORS Pilot Program is not a wellness program, workshop, or training. It is an operational conditioning system designed for high-volume, high-stress environments. Results are based on pilot data and vary by environment.