ORS™ Cost Snapshot

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Refunds/credits/comped stress hours

Company Name *

Name *

First

Last

Work Email *

Total Number of Employees *

Employees who quit in the last 12 months *

Estimated cost to replace one employee Recruiting + onboarding + lost output (ex: 3500)

Unscheduled call-offs per week (total team) *

Average hours lost per call-off

Manager hours per week spent on conflict/escalations

Heated incidents per month requiring intervention

Customer escalations per week

Refunds/credits/comped services per month ($)

Hours per week lost to rework/mistakes under stress

Matthew F. Stevens
Emotional Intelligence That Produces Results.

Twenty Twenty-Five

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