Operational Regulation Systems (ORS™)
ORS™ is a per-shift regulation system that reduces burnout, prevents escalation, and improves operational performance—without therapy, oversharing, or risk to the company.
What ORS™ Solves
Escalations to supervisors
Burnout and emotional fatigue
Absenteeism and call-offs
HR complaints and avoidable conflict
Inconsistent performance under pressure
How ORS™ Works
- Shift Start: 1-7 minutes of regulation + focus priming
- During Shift: simple reset cues (no disruption)
- Post-Shift: quick reflection to prevent buildup + burnout
Why ORS™ is company-safe (Non-clinical / Voluntary / No disclosures)
ORS™ reduces escalation, improves attendance patterns, and strengthens performance under pressure—without adding workload or creating HR risk.
- Fewer emotional escalations
- Stronger team consistency
- Better supervisor bandwidth
- Lower burnout + call-offs
- Clearer communication under stress
Who ORS™ Is For
ORS™ is built for environments where stress is normal, pressure is high, and performance has to stay consistent.
- BPOs & Call Centers (turnover, absenteeism, escalations, burnout)
- Operations Teams (managers, supervisors, frontline performance under pressure)
- Customer-Facing Organizations (service issues, conflict, accountability, consistency)
How ORS™ Works (Simple 3-Step System)
ORS™ installs a repeatable regulation routine that reduces escalation and improves performance—without therapy language or personal disclosure.
- Pre-Shift Reset — a short priming routine that locks in focus and stability
- In-Shift Regulation — quick tools to prevent stress from turning into behavior problems
- Post-Incident Recovery — fast reset after tense calls, conflict, or mistakes
Why ORS™ Works (Outcomes / Results)
ORS™ works because most escalations don’t start in the moment—they start earlier in the nervous system. ORS™ trains regulation before stress turns into conflict.
- Regulation prevents reaction
- Consistency reduces chaos
- Small resets protect performance
- Calm leadership scales across teams
- A stable nervous system produces better decisions
Company-Safe by Design
Operational Regulation Systems is designed to reduce risk—not create it. It supports operational performance while staying non-clinical, voluntary, and workplace-appropriate.
- Non-clinical language
- Voluntary participation
- No personal disclosure required
- No diagnostic claims
- No confidential records
Learn More
Want to learn more about my work? Visit the Press & Media page or read more About Matthew F. Stevens.
Start With a Pilot
The fastest way to determine fit is a short pilot. You get a clear rollout plan, implementation support, and measurable focus points.
- 15-minute discovery conversation
- Pilot rollout plan
- Implementation support
- Adjustments based on real feedback